Matrix of Design + Examples

Space of Design + Examples

Direction of Change in Design Practice

Area of Design Practice by Charles Eames

The Matrix of Inquiry

Space of Design Constraints

Reframing health to embrace design of our own well-being

*Written for Interactions magazine by Hugh Dubberly, Rajiv Mehta, Shelley Evenson, Paul Pangaro.* *Editor’s Note: * Improving healthcare is a wicked problem [1]. Healthcare’s many stakeholders can’t agree on a solution, because they don’t agree on the problem. They come to the discussion from different points of view, with different frames. Wicked problems can be […]

Creating Concept Maps

A concept map is a picture of our understanding of something. It is a diagram illustrating how sets of concepts are related. Concept maps are made up of webs of terms (nodes) related by verbs (links) to other terms (nodes). The purpose of a concept map is to represent (on a single visual plane) a […]

Designing for Service: Creating an Experience Advantage

Design — We are surrounded by things that have been designed—from the utensils we eat with, to the vehicles that transport us, to the machines we interact with. We use and experience designed artifacts everyday. Yet most people think of designers as only having applied the surface treatment to a thing conceived by someone else. […]

The Language/Action Model of Conversation: Can conversation perform acts of design?

*Written for Interactions magazine by Peter H. Jones.* *Editor’s Note: * *In last year’s January + February issue Usman Haque, Paul Pangaro, and I described several types of interaction—reacting, regulating, learning, balancing, managing, and conversing. In the July + August 2009 issue, Paul Pangaro and I described several types of conversing—agreeing, learning, coordinating, and collaborating—and […]